How to Return

Canada Return Procedure and Conditions


We would like to ensure that you have the best possible customer experience while shopping on ca.diesel.com, so we defined an easy return policy.  If you are not fully satisfied with your merchandise, you can return any item purchased on our store within 30 days from the date the order was placed.

 

Canada Return Shipping Instructions 


Please ship your items for return to our warehouse:


 

Attn: Diesel, Returns Dept.
970 Verbena Road
Mississauga, ON L5T 1T5



If possible, pack merchandise securely in the original product packaging. All products must be unworn, unused with tags still attached. Items must be returned within 30 days of the order being placed to ensure proper credit. You will need to complete the form available on the original packing slip and include it in the return package. Refunds will be made in the same manner as your original form of payment, less adjustments for shipping and handling.


All return shipping charges must be pre-paid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use a traceable shipping service. Save the shipping receipt with the order tracking number for your records. Only merchandise received by our warehouse can be credited.


Once we receive your return, we will issue you a credit in your original form of payment. Please allow 7-14 business days from the date of delivery to our warehouse, to process your return. Your credit card will show the credit in one to two billing cycles.  Original shipping and handling charges are not refundable.

 

Notes:


- We cannot accommodate exchanges at this time
- Vintage, Beachwear, Underwear and any items from sample and charity sales are final. From time to time, we may designate other merchandise as non-returnable, as well. Any such designation will be noted on the product page of non-returnable products.
- Send your return from the same country in which your order was placed. We are not able to accept returns from different countries outside of the United States and Canada.

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