Return Policy
Diesel - Banner

Canada Return Procedure and Conditions


If you are not fully satisfied with your purchase, you can return your online purchase within 30 days from the date the order was placed with the pre-paid return label provided in your shipment. When your return is processed, a fee of C$10.00 will be deducted from your return credit.

The product must be returned in new and unused condition with all hang tags attached. All product returns are subject to inspection prior to refunding.

If a product is damaged, missing hangtags or has passed the return policy window, it will be returned to the customer. Items that are final sale will also be returned to the customer. These items are listed below for your convenience.

We are unable to process returns for purchases made in retail stores. These items will also be sent back to the customer. For retail store returns, please bring back to the store in which the purchase was made.

There are no exchanges available at this time.

 

Final Sale Items


Vintage, Beachwear, Underwear and any items from sample and charity sales are final. From time to time, we may designate other merchandise as non-returnable, as well. Any such designation will be noted on the product page of non-returnable products.

Shipping


Please send your return from the same country in which you place your order. We are not able to accept returns from different countries.

Canada Return Shipping Instructions 


Please ship your items for return to our warehouse:


 

Attn: Diesel, Returns Dept.
970 Verbena Road
Mississauga, ON L5T 1T5



If possible, pack merchandise securely in the original product packaging. All products must be unworn, unused with tags still attached. Items must be returned within 30 days of the order being placed to ensure proper credit. You will need to complete the form available on the original packing slip and include it in the return package. Refunds will be made in the same manner as your original form of payment, less adjustments for shipping and handling.


All return shipping charges must be pre-paid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use a traceable shipping service. Save the shipping receipt with the order tracking number for your records. Only merchandise received by our warehouse can be credited.


Once we receive your return, we will issue you a credit in your original form of payment. Please allow 7-14 business days from the date of delivery to our warehouse, to process your return. Your credit card will show the credit in one to two billing cycles.  Original shipping and handling charges are not refundable.


Diesel U.S.A., Inc. is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Diesel U.S.A., Inc., you are authorizing Wm L Rutherford Ltd an approved customs broker on CREDITS, to act as an agent, and to transact business with the CBSA, to obtain release of your merchandise, account for duties and taxes, control the return of merchandise to Diesel U.S.A., Inc., and electronically submit refund claims on your behalf. Under CREDITS, understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that you will obtain the refund directly from Diesel U.S.A., Inc. Further, you also authorize the customs broker to forward any refund issued by the CBSA in your name to Diesel U.S.A., Inc. so they can be reimbursed.

 

Notes:


- We cannot accommodate exchanges at this time
- Vintage, Beachwear, Underwear and any items from sample and charity sales are final. From time to time, we may designate other merchandise as non-returnable, as well. Any such designation will be noted on the product page of non-returnable products.
- Send your return from the same country in which your order was placed. We are not able to accept returns from different countries outside of the United States and Canada.

Back to the top