Help

RETURN PROCEDURE

  1. Do you have an account with Diesel?

    YES --> Log in and go to Orders, then click on the order you'd like to return
    NO --> Click on "HELP" and then on "CHECK ORDER STATUS", paste your order number and enter your email address to find your order

  2. Choose where to return the item

  3. For every item included in your order, you select RETURN

  4. Check the recap and click on "CONFIRM"

WHAT NOW?

  1. Repackage your item(s) as indicated

  2. Use the label provided. A return label will be provided via email. Simply print the label and attach it to the original packaging.

  3. Call to arrange a pick-up with FedEx or bring the parcel to a FedEx drop-off location near you.

  4. Your return will be verified and confirmed within 1-3 business days of when the parcel has been received.

  5. We will send you an email to confirm that the credit has been issued.

We would like to ensure that you have the best experience possible visiting our website, so below we provided quick and easy terms to follow. If you are not fully satisfied with your purchase, you can return any item purchased on our online store within 30 days from the date the order was delivered to you.

Please make sure the courier collects your parcel within 30 days from the delivery date.
We will verify and accept your order within 1-3 business days from when we receive your return. We will send you an email to confirm the credit has been issued.

Click here to contact FedEx to arrange a pickup (regardless of the original shipping method and courier). Or bring your parcel to a FedEx location.

In case of defective merchandise, you can start the return procedure also by contacting our client service team.

Please note that the refund will be issued for both the costs of returned items and the original shipping costs. For our return service, you will be deducted a sum equal to the order shipping costs (if you have taken advantage of free shipping, your return will be free).
Please note we can issue the refund only through the original form of payment.
The timing for your refund to reflect in your account will depend on the payment method used when purchasing and on local banking procedures.
We recommend shipping returned items using FedEx, for tracking and insurance purposes.
However, if you prefer to use your own shipping method, please ship your return items to:

350 Mac Lane
Keasbey, NJ 08832

If you choose to return the package using a different courier or shipping method, all return shipping charges will be at your expense and must be pre-paid by you. Diesel will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.

Before requesting the return, please read our full Return Policy carefully.

RETURN RESTRICTIONS

  • The items must be in the same condition in which you received them, with all tags still attached and in their original packaging.

  • Beachwear and perfumes can only be returned unopened.

  • Underwear is not eligible for return.

  • We are unable to accept returns on final sale items.

  • Products from the same order must be returned in a single parcel and must be shipped from the same country where you received them, to avoid extra handling expenses.

  • The return must be sent from the same Country in which you placed your order. We are not able to process returns from different countries.

NEED HELP?

If you have any question or need help with your account, you may contact us to assist you.


We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.

CLIENT SERVICE

Phone: 855-482-1155


Monday - Friday: 9am - 9pm EST


Saturday: 10am - 9pm EST, excluding national holidays.