Canada Return Procedure and Conditions
If you are not fully satisfied with your purchase, you can return your online purchase within 30 days from the date the order was placed with the pre-paid return label provided in your shipment. When your return is processed, a fee of C$10.00 will be deducted from your return credit.
The product must be returned in new and unused condition with all hang tags attached. All product returns are subject to inspection prior to refunding.
If a product is damaged, missing hangtags or has passed the return policy window, it will be returned to the customer. Items that are final sale will also be returned to the customer. These items are listed below for your convenience.
We are unable to process returns for purchases made in retail stores. These items will also be sent back to the customer. For retail store returns, please bring back to the store in which the purchase was made.
There are no exchanges available at this time.
Final Sale Items
Vintage, Beachwear, Underwear and any items from sample and charity sales are final. From time to time, we may designate other merchandise as non-returnable, as well. Any such designation will be noted on the product page of non-returnable products.
Please send your return from the same country in which you place your order. We are not able to accept returns from different countries.
Canada Return Shipping Instructions
Merchandise returned to ca.diesel.com will be processed within 7-14 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment and your financial institution may take longer (one to two billing cycles) to reflect the transaction. Please note the original shipping charges incurred at the time of purchase are non-refundable.
If you prefer to use your own shipping method, please ship your return items to:
ATTN: DIESEL RETURNS 970 Verbena Road Mississauga, ON L5T 1T5
If you choose your own return shipping method, all return shipping charges must be pre-paid. DIESEL cannot accept C.O.D. deliveries. Please be sure to request adequate insurance to cover the purchase price of the shipment. DIESEL will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged. Shipping charges for returned item(s) are the client’s responsibility.
If you have any question or need help with your account, you may contact us to assist you.
We will respont to every message within 1 working day. Monday to Friday, excluding national holidays.
Monday - Friday: 9am - 9pm EST, Saturday & Sunday: 10am - 6pm EST, excluding national holidays.