Returns and Exchanges

Items purchased on Diesel.com that meet all return conditions, can be returned within 30 days from delivery. Refunds will be total of items accepted for return minus a $10 return fee.

You can choose the option that works best for you: requesting your return online or contacting Client Service.

ONLINE RETURNS

•   Fill in the Return Form, selecting the items you want to return. After completing the form, you will receive a return authorization email with instructions for shipping the package back to us.

• Prepare the items in the original order box, making sure you include any accessories and original packaging they came with. The items must be exactly as you received them, with all tags attached.

•   Print and apply the pre-paid return label on the box and drop are you nearest Fedex location.

RETURNS THROUGH CLIENT SERVICES

• Call Client Services and provide them with your order number and the email address used for purchase.
• As soon as the client assistant completes the request on your behalf, you will receive a return authorization email will instructions for shipping the package back to us.
• Prepare and ship the items as indicated in the "Online Returns" procedure above.

In both cases, the items will be quality checked before the return is accepted. Refund timing will depend on the original payment method. 

Please check on the pre-paid return label provided via email, please note upon arrival a $10 fee will be deducted for return processing.

FedEx pre-paid return label:

• call the courier at the number provided on their website (www.fedex.com)
• Find a FedEx drop-off point

If you are not 100% happy with your items, you can return them within 30 days from delivery.

For your return request to be accepted, please make sure it meets the following conditions:

• The item must be exactly as you received it, with all tags attached and with any dedicated p ackaging or accessories. Swimwear, underwear, sex toys and fragrances and any item marked 'Final Sale' are not able to be returned or exchanged. In addition personalized items are not eligible for return.

• Products belonging to the same order must be returned in the same package. If for any reason you want to return items belonging to the same order at different times, the shipping cost for the second package will be at your expense, and you will need to organize and pay for the return shipment.

• The return must be sent from the same C ountry/region where the order was delivered.

• The return/exchange must be requested within 30 days from the date in which you received the order, or from when you picked it up in store.

• Products must have been purchased online on diesel.com, and not in a Diesel store or from a third-party retailer. If you need assistance with Diesel items purchased offline, we invite you to contact our Client Service or the store where you originally purchased them.

For detailed information, please read our Conditions of Sale and Return Policy.

Refunds are issued to your original form of payment on the order for online returns.

The return and refund will be processed within 3-7 business days after the return has arrived at our warehouse. Timing for the credit to show in your account will depend on the payment method and on banking procedures.

If you have any questions on refund timing or if you need any assistance, don't hesitate to contact Client Service: we can check in real-time the status of your refund and give you additional updates.